Sales Policy for Artisan Luxury Fireplace

Effective Date: January 18, 2025

At Artisan Luxury Fireplace, we strive to ensure that our customers have a seamless shopping experience from browsing our collection to receiving your purchased items. This Sales Policy outlines the terms under which you can purchase products from us.

1. Order Acceptance

When you place an order with Artisan Luxury Fireplace, you are making an offer to purchase a product. We reserve the right to accept or decline your order for any reason, including, but not limited to, issues with the product availability, pricing errors, or suspicion of fraud.

Once your order has been accepted, we will send you an order confirmation email containing details of your purchase. At this stage, a contract of sale is formed between you and Artisan Luxury Fireplace.

2. Product Availability

We make every effort to ensure that the products listed on our website are available for purchase. However, due to high demand or inventory limitations, there may be instances where a product is out of stock. If this happens, we will notify you as soon as possible and either offer a replacement product, provide an estimated restock date, or issue a refund if preferred.

3. Pricing

All prices listed on our website are in USD and include applicable taxes unless otherwise stated. We reserve the right to change prices without prior notice. In the case of pricing errors, we will notify you and provide options to accept the correct price or cancel the order.

4. Payment Methods

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express, etc.), PayPal, and other payment options as listed on our website. All payments must be made in full at the time of purchase.

5. Shipping and Delivery

We offer shipping to locations within the United States. Shipping charges will be calculated at checkout based on the delivery address and the weight of the items. Delivery times may vary depending on the destination and the shipping method selected.

We are not responsible for delays caused by third-party carriers, such as postal services or couriers.

6. Order Cancellation

If you wish to cancel your order, please contact our customer service team as soon as possible. Once the order has been processed or shipped, we are unable to cancel it. In this case, you may return the item following our Refund and Returns Policy.

7. Gift Cards

Gift cards are available for purchase on our website and can be used as a form of payment for future purchases. Gift cards are non-refundable and cannot be exchanged for cash.

8. Refunds and Returns

If you are not satisfied with your purchase, we offer returns in accordance with our Refund and Returns Policy. Please refer to the Refund and Returns Policy page for more information.

9. Customer Service

We are committed to providing excellent customer service. If you have any questions or concerns regarding your order, please feel free to reach out to us: