Payment Policy for Artisan Luxury Fireplace

Effective Date: January 18, 2025

At Artisan Luxury Fireplace, we strive to provide a secure and seamless payment experience for all of our customers. This Payment Policy outlines the terms and conditions associated with making a purchase on our website.

1. Accepted Payment Methods

We accept the following payment methods for purchases on Artisan Luxury Fireplace:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit and debit cards.
  • PayPal: Customers can use their PayPal account for a secure and quick checkout process.
  • Gift Cards: We offer Artisan Luxury Fireplace gift cards that can be used to make purchases online.

All payments must be made in full at the time of purchase.

2. Payment Authorization

When you submit an order, your payment information will be processed through a secure gateway. Your payment will be authorized, and funds will be reserved to complete the transaction. If the payment is successfully processed, we will send you an order confirmation email.

Please note that if there is an issue with payment authorization, we may contact you for further verification, or the transaction may be canceled.

3. Taxes

All prices listed on the Artisan Luxury Fireplace website are exclusive of taxes. Applicable state or local taxes will be calculated at checkout based on the shipping address provided. You will be notified of the total amount, including taxes, before you confirm your order.

4. Payment Security

We use SSL (Secure Socket Layer) encryption technology to ensure that all payment information is securely transmitted during the checkout process. Your credit card information, PayPal details, or any other sensitive information is never stored on our servers.

We work with trusted third-party payment processors to ensure that your personal information is protected.

5. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email containing details of your purchase. Please keep this email for your reference, as it includes important information such as your order number and payment details.

If you do not receive an order confirmation email, please contact our customer service team at (256) 760-6610 or contact@artisanluxuryfireplace.com to verify the status of your order.

6. Payment Issues

If there are any issues with your payment, such as an insufficient balance, expired credit card, or rejected payment, we will notify you by email and give you the option to resolve the issue or cancel the order.

7. Refunds and Cancellations

Refunds and cancellations will be processed according to our Refund and Returns Policy. If you need to cancel your order or request a refund, please refer to our Refund and Returns Policy for specific instructions.

8. Fraud Prevention

To protect both our customers and our business from fraudulent transactions, Artisan Luxury Fireplace uses advanced fraud detection systems. We may contact you to verify your identity or request additional information if any suspicious activity is detected.

9. Changes to Payment Policy

We reserve the right to modify this Payment Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this page periodically for updates.

10. Contact Us

If you have any questions or concerns regarding payment methods or transactions, please contact us: